REFUND POLICY:
On Merchandise;
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at connect@nicoleakal.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at connect@nicoleakal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, bulk orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
To make an exchange, please contact us at connect@nicoleakal.com
Express Shipping
Express shipping charges will not be refunded.
Failed Deliveries
Please verify the shipping address you've entered when placing your order. If the address is incorrect and a replacement must be sent, a replacement fee will be charged. Or, if your package was delivered but not picked up, a replacement fee will be charged.
Return Shipping
We will cover return shipping if the product was unsatisfactory. But the customer has buyer's remorse or no longer needs the product, return shipping will be their responsibility.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Due to security reasons, we are only able to refund the card that was used at checkout.
SUPPORT
On Coaching;
We offer a 7 day refund policy. You may request a refund for up to 7 days after you purchase the course. No exceptions will be made.
To be eligible for a refund, you must submit your request to connect@nicolakal.com along with supporting materials listed below within 7 days of purchasing the course. We will also check to see that you have watched the available course videos.
No refunds will be provided after 7 days following the start of the course. All refunds are discretionary, and eligibility is determined only after all requested items are submitted to our support team.
If you opted for a payment plan and you do not request a refund by the end of the 7th day, you are required to complete the remaining payments of your payment plan according to our 1 payment per month schedule.
You must submit your written refund request within the 7 day period to be eligible.
Deciding after you purchase that you can no longer afford the payments or do not want to do the work does not earn a refund.
This refund policy is designed to give you 7 days to try our system, get acquainted, and learn! If you do the work, put in your best effort, and feel that we haven’t delivered on our “Shakti Rise Academy® promise, we will issue a 100% refund.
We only want students who are willing to be present in the material and actually do the inner work required. We are giving our 100% effort to provide the best and most supportive, conscious environment possible, and want our sisters to have the same high standard. You owe it to yourself to give it your best!